Refund Policy – Glownexa COSMATICS (SMC-PRIVATE) LIMITED

Address: Basti Karari Wala, Post Office Gogran, District Lodhran

Phone: 0303-9636867

Email: glownexacosmetiocs@gmail.com

1. What is your refund policy?

Refunds are available only for damaged, wrong, or defective products reported within 48 hours.

2. Can I return skincare or makeup after opening it?

No, opened or used skincare and cosmetic items cannot be returned for hygiene and safety reasons.

3. What products qualify for a refund?

Only sealed, unused items in original condition qualify, unless the product arrived damaged or incorrect.

4. How do I request a refund?

You can contact us via phone or email with your order details and photos of the issue.

5. Who pays for return shipping?

If the mistake is from our side, we cover the return shipping costs; otherwise, the customer pays.

6. How long does a refund take?

Refunds are processed within 5–7 business days after approval.

7. What refund methods do you offer?

Refunds may be issued through bank transfer, Easypaisa, or JazzCash.

8. Are discounted or sale items refundable?

No, sale or discounted items cannot be refunded unless damaged upon arrival.

9. Can I exchange a product instead of refunding?

Yes, exchanges are allowed if the replacement product is available.

10. What if the product is out of stock?

You may choose a different product or receive a refund.

11. What if I receive a wrong order?

We will replace it immediately if reported within 48 hours.

12. How can I contact for refund support?

Email us at glownexacosmetiocs@gmail.com for all refund-related queries.