FAQ – Glownexa COSMATICS (SMC-PRIVATE) LIMITED

Address: Basti Karari Wala, Post Office Gogran, District Lodhran

Phone: 0303-9636867

Email: glownexacosmetiocs@gmail.com

1. What does Glownexa Cosmetics sell?

We offer a wide range of cosmetics and skincare products, including creams, serums, makeup items, beauty tools, and personal care essentials.

2. Are your skincare products safe to use?

Yes. All our products are sourced from trusted manufacturers and are dermatologically safe when used correctly.

3. Do you offer original and branded cosmetics?

Yes, we deal only in authentic, high-quality skincare and beauty items. We do not sell counterfeit products.

4. Can I order products online?

Yes. You can place your order through phone, WhatsApp, or email.

5. Do you deliver nationwide?

Yes, we offer delivery services to all cities across Pakistan.

6. How long does delivery take?

Delivery time is usually 2–5 working days depending on your location.

7. What payment methods do you accept?

We accept Cash on Delivery (COD), bank transfer, Easypaisa, and JazzCash.

8. Do you offer wholesale prices?

Yes. Wholesale and bulk discounts are available for shop owners and resellers.

9. Can I return a product if it does not suit me?

Returns are only accepted if the product is sealed, unused, and reported within our return window. Opened skincare/makeup items cannot be returned.

10. How do I report a damaged or wrong product?

Contact us within 48 hours with order details and photos. We will arrange a replacement or refund as per policy.

11. Are sample sizes available?

Some products may be available in mini or tester sizes. Contact us for availability.

12. Do you offer product recommendations?

Yes, our support team can recommend items based on your skin concerns and skin type.

13. Do your products have expiry dates?

Yes. All items have manufacturing and expiry dates. We do not sell expired products.

14. Can I track my order?

Yes, once dispatched, we provide a tracking number from the courier service.

15. How can I contact Glownexa Cosmetics?

You can call or WhatsApp us at 0303-9636867 or email us at glownexacosmetiocs@gmail.com.